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Q.
Is the service totally FREE ?
A. There are no setup or monthly subscription
charges and no charges for time online, the only
cost to you is the cost of the telephone call charged
at LOCAL CALL RATES from anywhere within
the UK. Remember that you can get extra discount
from most Telephone Companies by including the number
in your list of favorite numbers. You can access
the service from ANY telephone line at ANY
time (including mobiles).
Q.
Will I receive the same type of Internet access
as other ISP's that charge a monthly fee?
A. Yes - Our service will allow you to browse
the World Wide Web and connect to your Mail, News,
IRC and other Servers in the same way as any other
Internet Service Provider. We believe that we also
offer faster speeds than some 'pay monthly' ISPs
too - well at least that's what our customers tell
us !
The only thing we don't offer is 'rip-off' Premium
Rate telephone support. Who wants to pay 50p or
£1 per minute for help?
Q.
OK, there's no such thing as a 'free lunch' so where
is the catch?
A. Of course, we are a business and have
to make money to survive. Through the Interconnect
arrangements that are in place between the new Telephone
Companies and BT, we can make a small amount (fractions
of a penny) for each minute that you are connected
to the phone. Of course we have to make guarantees
for the amount of call minutes that will be used.
That is why we need as many people as possible to
use the service so don't forget to tell EVERYONE
about us !!
Q.
Can I access my company VPN (Virtual Private Network)?
A. Yes you can. We have quite a number of
customers who use FaithNoMore to access their corporate
VPN and we are fully compatible with it (unlike
certain other 'big brand' ISPs!
We also support remote control software such as
VNC, PCanywhere etc if you need to remotely access
computers.
Q.
Can I use FaithNoMore from abroad?
A. We don't have local telephone numbers
abroad however if you are OK dialing an international
number back to the UK then you can dial into your
FaithNoMore account.
From Europe dial: 0044
845 662 1309
From USA dial: 011 44 845 662 1309
Q.
Is there any banner advertising displayed on my
screen when using the service and will I receive
unsolicited mails or spam?
A. There is NO banner advertising
whatsoever and the only email you will receive from
us will be connected with the use of the service.
The information you provide us is confidential and
will not be sold or distributed to third parties.
We don't agree with spamming!
Q.
What connection speeds do you offer, and can I connect
if I have a Apple Mac?
A. FaithNoMore offers connection at 33.6kbps,
56K Flex, X2, V90 and ISDN (64k and 128k), and
the services is totally compatible with Windows
3.11, 95, 98, ME, NT, XP and W2K and
Apple Mac including OSX.
For those people with ISDN we also support
64k, 128k and BOD - Bandwidth
on Demand. This only raises the second channel when
it is needed so check your Terminal Adaptor documentation
to see how to enable it.
Q.
Can FaithNoMore offer a guaranteed first time connect
every time?
A. FaithNoMore can guarantee first time connect
every time because we always aim to have 30% more
capacity then we ever need. We are frequently praised
for our very fast connections which many 'pay monthly'
services simply fail to achieve. And we don't disconnect
you every 2 hours like some ISPs do!
Q.
Is there any technical support?
A. Some ISPs will charge up to £1 per
minute for technical support but we think that's
a rip-off. We provide FREE technical support via
Email and aim to answer all emails within an hour
or so.
Q.
Can I connect all my users to your service?
A. Yes you can and if you contact us we will
arrange for special signup procedures that will
make your life as easy as possible when configuring
multiple computers to access us. Use the contact
form here.
Q. This sounds to good
to be true, what is the catch ?
A. There is no catch so why not just try
us and see for yourself. There is nothing to lose.
There is no commitment and you don't even need to
signup.
Even if you have an existing Internet account with
another ISP, you may wish to use our service for
example when you cannot connect or you are experiencing
problems with your other ISP.
Q. What extras do I get
with my FaithNoMore Account?
A. Obviously you get your free Internet
access, but we will also give you 5 free
POP3 mailboxes as well as up to 5 email addresses
which can be individual mailboxes or aliases that
send email to the same mailbox..
We also give you free Email redirects and
free auto-responders.
We then give you 25MB of free Web Space.
To access and setup these extra services click on
the Admin button on the navigation above
and enter your username (email address) and password
to gain access.
Remember
that you MUST be connected to FaithNoMore
to use these extra services.
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